SyncUp Privacy Policy

1. Introduction

This Privacy Policy explains how SyncUp Technologies LLC ("SyncUp," "we," "us," or "our") collects, uses, discloses, retains, and protects information when you use the SyncUp mobile app, SyncUp Pro web surfaces, websites, and related services (collectively, the "Service").

SyncUp is a nightlife discovery and social coordination platform for adults age 21 and older. It helps users discover venues, check in, plan nights out, create or join events, comment, message, vote in polls, invite friends, receive notifications, and interact with venue-related features. SyncUp Pro allows authorized venue owners or managers to claim and manage venue-related information and tools.

This Policy is drafted for SyncUp's United States launch. If SyncUp expands internationally, we may update this Policy to reflect additional legal and operational requirements.

2. Contact information

3. Eligibility and age verification

SyncUp is intended only for users who are 21 years of age or older. We collect date of birth information during onboarding to verify eligibility. Users who do not satisfy the age requirement may be blocked from proceeding. Date of birth is not intended to be publicly displayed.

4. Information we collect

A. Account and authentication information

We may collect information needed to create, verify, secure, and manage your account, including your name or display name, username or handle, email address, password or authentication credentials handled by our authentication providers, email verification status, password reset information, account status, onboarding status, deletion status, and related account timestamps.

B. Profile and preference information

We may collect profile and preference information such as your profile photo or avatar, bio, favorite drinks, favorite venue or bar preferences, vibe preferences, amenity preferences, discovery radius, saved venues, custom lists, favorites, ratings, gender if you choose to provide it, and other profile settings. Some profile fields may be visible to other users depending on your profile visibility and privacy settings.

C. Location-related information

SyncUp uses location-related information to help you discover nearby venues and power venue-based features. This may include a manually entered city, ZIP code, or address; geocoded coordinates associated with your saved home or discovery location; foreground device location if you grant permission; and venue associations tied to check-ins, plans, events, venue activity, and directions.

Device GPS permission is optional because you can manually enter a discovery location. SyncUp is not intended to display your raw location directly to other users. However, other users may infer your location or planned location from check-ins, plans, events, invitations, friend activity, or venue-related content you choose to share according to your privacy settings.

D. User-generated content and social activity

We collect content and activity you create or interact with on SyncUp, including profiles, bios, photos, check-ins, descriptions, crowd or vibe information, plans, events, comments, likes, reactions, RSVPs, poll votes, ratings, venue lists, favorites, invitations, tags, notifications, reports, blocks, and related metadata.

E. Direct messages and communications

If you use direct messages, comments, invitations, support messages, or similar features, we collect and process the content of those communications and related metadata, such as sender, recipient, thread, timestamps, read status, and moderation or safety status. We may access or review communications when needed to operate the Service, respond to reports, enforce our policies, investigate abuse, comply with law, or protect users and platform integrity.

F. Friends, blocking, reporting, and moderation information

We collect information about friend requests, friendships, blocks, report submissions, report reasons, moderation status, moderation actions, account restrictions, warnings, suspensions, bans, admin audit logs, abuse-rate-limit logs, and related safety or platform-integrity records.

G. Venue and SyncUp Pro information

If you interact with venue or SyncUp Pro features, we may collect venue claim requests, venue roles, owner/manager/staff permissions, team invitations, official venue events, venue profile edits, analytics surfaces, proof or claim-related materials, and related administrative records.

H. Device, usage, and service information

We and our service providers may process technical information such as device and platform information, push notification tokens, IP address, provider telemetry, app interactions, search or query interactions where stored, crash or diagnostic information if implemented, service logs, and other information needed to operate, secure, debug, and improve the Service.

I. Payment and advertising information

At launch, SyncUp does not implement consumer paid features, in-app purchases, ad SDKs, or sharing personal information with third parties for advertising. SyncUp Pro billing, venue subscriptions, boosted content, ads, or other paid/promotional features may be introduced in the future. If those features are launched, we will update this Policy and any required app-store or platform disclosures as appropriate.

5. Sources of information

We may collect information directly from you, automatically from your device or app usage, from your interactions with other users, from venues or venue managers using SyncUp Pro, from our service providers, and from third-party services used to power app features, such as authentication, mapping, geocoding, storage, notifications, hosting, or analytics if implemented.

6. How we use information

We use information to operate, provide, maintain, personalize, secure, and improve SyncUp. This includes using information to:

create, verify, authenticate, and manage user accounts;

verify that users meet the 21+ eligibility requirement;

provide venue discovery, location-based recommendations, directions, and distance filtering;

power profiles, check-ins, plans, events, comments, messages, polls, likes, ratings, invitations, notifications, and friend features;

support public, private, friends-only, custom, and invitee-only visibility settings;

operate SyncUp Pro venue claiming, venue management, official event, team, and analytics tools;

process reports, enforce Community Guidelines and Terms, prevent abuse, restrict accounts, and protect user safety;

detect spam, rate-limit abusive activity, investigate suspicious behavior, and secure the Service;

process account deletion, anonymization, and data-retention workflows;

respond to support, legal, privacy, and safety requests;

comply with applicable law and enforce our rights; and

analyze app performance and improve features, user experience, venue data, safety, and reliability.

7. How information is visible to others

SyncUp includes social and venue-based features, so some information you provide or create may be visible to other users or venues depending on your settings and how you use the Service.

Public profiles may be viewed by other authenticated users.

Private profiles may remain searchable but show limited information to non-friends, while activity, check-ins, events, top venues, and full friend-list access may be limited to the profile owner and accepted friends.

Check-ins may be public, friends-only, custom close-friends, or hidden from selected users depending on available settings.

Plans and events may be public, friends-only, private, invitee-only, or otherwise limited based on the selected visibility.

Official venue events may appear publicly when published by an authorized venue account.

Direct messages are intended for the selected participants, but may be processed or reviewed for operations, safety, support, reports, legal compliance, or policy enforcement as described in this Policy.

Your email address, date of birth, gender, home address, ZIP code, saved home/discovery coordinates, discovery radius, deletion status, moderation state, push tokens, and backend identifiers are intended to remain private or internal and are not intended to be displayed publicly.

8. How we disclose information

We may disclose information in the following circumstances:

To other users, based on your profile visibility, content visibility settings, social interactions, check-ins, plans, events, comments, messages, invitations, and other choices.

To venues or venue managers, where necessary to operate venue-related features, official events, venue claims, analytics, team tools, or user interactions with venue pages.

To service providers that help us operate the Service, including cloud hosting, database, storage, authentication, maps, geocoding, image handling, notifications, email, analytics if implemented, security, debugging, or support providers.

To app stores and platform providers as needed for app distribution, device functionality, notifications, authentication, or compliance with their policies.

To comply with law, legal process, law enforcement requests, or governmental requests when we believe disclosure is required or appropriate.

To report or respond to suspected CSAE, CSAM, grooming, trafficking, child endangerment, or other child safety concerns to law enforcement, the National Center for Missing & Exploited Children (NCMEC), or other appropriate authorities as required or permitted by law.

To protect rights, safety, security, users, venues, SyncUp, or the public, including to investigate fraud, abuse, harassment, threats, illegal activity, or policy violations.

In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

With your consent or at your direction.

At launch, we do not sell personal information and do not share personal information with third parties for cross-context behavioral advertising or targeted advertising.

9. Third-party services and external links

SyncUp may use or link to third-party services, including Supabase, Google Maps/Places, Google Sign-In, Expo Location, Expo Notifications/Push, Expo Camera/Image Picker, React Native Maps, Expo AuthSession/WebBrowser, venue websites, Instagram pages, phone dialer links, maps/directions providers, and email links. These services may collect or process information under their own terms and privacy policies. We are not responsible for the privacy practices of third-party services or external websites.

10. Location privacy

Your saved home or discovery location is used for personalization, local recommendations, venue discovery, and distance filtering. You may provide a city, ZIP code, or address, and SyncUp may geocode that input into coordinates. Foreground device location may be requested if you choose to grant permission.

SyncUp does not use background location collection at launch based on current implementation. If background location or new location-based features are introduced later, we will update disclosures and obtain permissions as required.

Check-ins, plans, events, and venue activity may reveal or imply where you are, where you have been, or where you plan to go. You should use privacy controls carefully and avoid sharing location-based activity with people you do not trust.

11. Data retention and account deletion

We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, protect safety, maintain audit records, and operate our business.

You can request account deletion from within the app. We may require re-authentication and confirmation. Once deletion is processed, your profile may be hidden, tombstoned, deleted, or anonymized; push tokens may be removed; social relationships may be removed; invitations, non-public or future events, check-ins, lists, notifications, messages, preferences, ratings, likes, poll votes, venue memberships or claims, and similar account-linked records may be deleted or anonymized according to our deletion workflow.

Some moderation, deletion, audit, rate-limit, security, or abuse-prevention records may be retained in de-identified or limited form as reasonably necessary for platform integrity, legal compliance, security, and abuse prevention. Backup copies may remain for up to 30 days through normal backup cycles before deletion or overwriting. Inactive account retention and non-user-facing technical log retention are handled according to industry-standard practices and may be further refined in future policy updates.

12. Your choices and controls

Depending on available app features, you may be able to access or update profile information, edit preferences, choose profile visibility, choose content visibility, manage friends, block users, report content, manage notification settings, change or clear certain location preferences, delete some content, or request account deletion.

You can also contact us at privacy@syncuptechnologies.com for privacy-related requests. Where required by applicable law, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to opt out of certain uses. We may need to verify your identity before responding to a request.

13. Children and minors

SyncUp is not intended for anyone under 21. We do not knowingly allow users under 21 to create accounts or use the Service. If we learn that a person under 21 has created an account or provided personal information, we may disable the account and delete or anonymize the information as appropriate, subject to safety, legal, audit, and abuse-prevention needs.

SyncUp strictly prohibits child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, trafficking, or any content or conduct that exploits, sexualizes, harms, endangers, or targets minors. Although SyncUp is a 21+ service, we may process reports, account data, messages, content, logs, or other relevant information to prevent, detect, investigate, remove, report, or respond to child safety concerns.

We may remove content, permanently ban accounts, preserve evidence, and report suspected CSAE, CSAM, grooming, trafficking, or child endangerment to law enforcement, NCMEC, or other appropriate authorities as required or permitted by law.

Child safety concerns, including potential CSAE or CSAM, should be reported in the app or sent to support@syncuptechnologies.com.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system, storage method, or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for using caution when sharing personal information or location-based activity.

15. U.S. state privacy rights

Depending on where you live and which laws apply, you may have privacy rights under state law, such as rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. At launch, SyncUp does not sell personal information and does not share personal information for cross-context behavioral advertising or targeted advertising. To submit a request, contact privacy@syncuptechnologies.com.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date. If required by law, we will provide additional notice or request consent. Your continued use of SyncUp after an updated Policy becomes effective means you acknowledge the updated Policy.

17. Contact us

For privacy questions or requests, contact privacy@syncuptechnologies.com. For general support or child safety concerns, including potential CSAE or CSAM, contact support@syncuptechnologies.com. For legal matters, contact legal@syncuptechnologies.com.