Policy version 2026-10-28. This page preserves that version; refer to the current policy for current terms.

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SyncUp Terms of Service

Last updated: October 28, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are an agreement between you and SyncUp Technologies LLC ("SyncUp," "we," "us," or "our") governing your access to and use of the SyncUp mobile app, SyncUp Pro, websites, and related services (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and our Community Guidelines. Our Privacy Policy describes how we process personal information. Acknowledging that Policy or agreeing to these Terms is separate from any specific consent required for sensitive information or optional processing. Published policy versions are available at https://syncuptechnologies.com/legal/archive.

If you do not agree to these Terms, do not access or use SyncUp.

2. Eligibility: 21+ only

You must be at least 21 to create an account or use SyncUp social, planning, or venue features. You represent that your age and account information are accurate and that you are legally allowed to use those features. We may restrict or terminate ineligible accounts. Anyone may read legal and safety information or submit a safety, privacy, or rights request without creating an account, regardless of age.

SyncUp is launching for users in the United States. If you access the Service from outside the United States, you are responsible for complying with applicable local laws, and some features may not be available or appropriate in your location.

3. Your account and security

You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account. You agree to provide accurate, current, and complete information and to update it when necessary. You may not sell, transfer, share, or allow another person to use your account in a way that violates these Terms or our policies.

If you believe your account has been compromised, contact support@syncuptechnologies.com as soon as possible.

4. The SyncUp Service

SyncUp helps eligible users discover bars and venues, view venue pages, share photo or video check-ins and personal stories, create plans and events, invite friends, comment, like, vote in polls, send text or voice messages, receive notifications, request reservations at participating venues, and coordinate nightlife activity. Eligible venue partners can use SyncUp Pro for venue claiming, profile management, official events, team access, analytics, reservations, and credit-funded promotions. Availability varies by venue, market, role, and release.

We may modify, add, remove, suspend, or discontinue features at any time. Some features may be experimental, limited to certain users, limited by geography, or subject to additional terms.

5. Privacy, location, and visibility settings

Your use of SyncUp is also governed by our Privacy Policy. SyncUp includes location-based and social features. Depending on your settings and how you use the Service, other users may see or infer information about your profile, check-ins, plans, events, venue activity, friend activity, comments, messages, or other interactions.

You are responsible for choosing appropriate privacy settings and for deciding what information to share. Do not share another person's location, check-in, plans, nightlife activity, messages, or personal information without consent.

6. User content

"User Content" means content you or other users submit, post, upload, create, send, display, or otherwise make available through SyncUp, including profiles, bios, photos, videos, audio and voice messages, stories, check-ins, plans, events, comments, messages, poll votes, ratings, venue lists, favorites, reports, and other content or activity.

You retain ownership of your User Content, subject to the license you grant SyncUp below and any rights held by others. You are solely responsible for your User Content and represent that you have all rights needed to provide it and that it does not violate law, these Terms, our Community Guidelines, or the rights of any third party.

You grant SyncUp a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify for formatting or technical purposes, display, perform, distribute, publish, and transmit your User Content as necessary to operate, provide, secure, and improve the Service. Your audience settings control where content is shown within SyncUp. Private messages, restricted-audience stories and check-ins, reports, and other nonpublic content are excluded from public marketing use.

For User Content you choose to make public, you also grant SyncUp a non-exclusive, worldwide, royalty-free license to reproduce, display, share, and adapt that content for formatting in SyncUp's own marketing and social channels, subject to rights held by others. This does not transfer ownership or grant rights you do not hold in another person's likeness, music, or other protected material. We do not start new promotional uses after you delete the content, make it nonpublic, or submit a verified removal request. Contact legal@syncuptechnologies.com or use https://syncuptechnologies.com/marketing-permissions to request removal of a promotional copy we control. Changing an audience setting does not automatically notify our marketing team to remove an existing promotional copy. We may need reasonable time to remove existing copies and cannot recall copies already distributed outside our control. We obtain separate permission where needed for recognizable people in paid advertising or an implied endorsement.

Deleting content or your account may not immediately remove all copies from backups, logs, cached views, previously shared surfaces, other users' devices, or safety and moderation records, as described in our Privacy Policy.

7. Community Guidelines and acceptable use

You agree to follow our Community Guidelines and all applicable laws. You may not use SyncUp to:

harass, bully, threaten, stalk, intimidate, exploit, or target another person;

post hate speech, discriminatory content, slurs, or dehumanizing content;

share sexual exploitation, non-consensual sexual content, or predatory messages;

upload, share, request, solicit, threaten to share, link to, or facilitate child sexual abuse material (CSAM), child sexual abuse and exploitation (CSAE), grooming, sextortion, trafficking, sexualization of minors, or any content or conduct that exploits, harms, endangers, or targets minors;

promote violence, unsafe meetups, dangerous drinking behavior, drinking and driving, illegal drug sales, or illegal activity;

misrepresent your age, identity, venue affiliation, business affiliation, event authority, or ownership rights;

create fake events, fake plans, fake promotions, fake venue claims, fake ticketing, fake crowd data, or misleading safety information;

share another person's location, check-in, plans, nightlife activity, private messages, or personal information without consent;

spam, scam, phish, scrape, manipulate engagement, abuse reports, or interfere with platform systems;

infringe intellectual property, privacy, publicity, or other rights;

evade bans, suspensions, feature restrictions, or rate limits; or

attempt to access, modify, or use systems, data, accounts, or features without authorization.

8. Child safety, CSAE, and CSAM

SyncUp strictly prohibits child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, trafficking, sexualization of minors, or any content or conduct that exploits, harms, endangers, or targets minors. Because SyncUp is a 21+ service, any attempt to involve minors in SyncUp activity, nightlife activity, sexual content, unsafe meetups, or alcohol-related content is prohibited.

We may remove content, permanently ban accounts, preserve evidence, disclose information, and report suspected CSAE, CSAM, grooming, trafficking, or child endangerment to law enforcement, NCMEC, or other appropriate authorities as required or permitted by law.

Child safety concerns, including potential CSAE or CSAM, should be reported in the app or sent to support@syncuptechnologies.com.

9. User interactions and real-world activity

SyncUp helps users coordinate real-world nightlife activity, but we do not control users, venues, events, transportation, alcohol service, crowd conditions, safety conditions, or third-party behavior. You are responsible for your own decisions, interactions, transportation, alcohol consumption, and safety.

SyncUp is not an emergency service. If you or someone else is in immediate danger, contact local emergency services.

10. Events, venue information, and SyncUp Pro

SyncUp may display venue information, events, hours, photos, amenities, ratings, price levels, popularity or crowd indicators, check-ins, directions, descriptions, links, and other venue-related content. Venue information may come from internal databases, third-party sources, venue owners or managers, users, or manual/admin edits. We do not guarantee that venue or event information is accurate, complete, current, safe, or available.

User-created events and plans must not be presented as official venue events unless created or approved by an authorized venue account. Venue owners, managers, staff, influencers, DJs, and other business users must have the authority to claim, edit, manage, or represent a venue, event, or business on SyncUp. We may remove or restrict venue claims, venue content, official events, team access, or business tools if we believe they are unauthorized, misleading, fraudulent, unsafe, or in violation of our policies.

At participating venues, reservation tools may provide instant confirmation or submit a request for venue approval. A pending request or temporary hold is not a confirmed reservation and can expire or be declined. Changes may require separate approval while an existing booking remains in effect. Reservation details, available cancellation options, and status are shown in the booking flow. Special requests are not guaranteed. Confirm venue-specific admission and service conditions with the venue. SyncUp does not currently collect payment for reservations.

11. Direct messages, notifications, and communications

SyncUp may allow users to send direct messages, comments, invitations, tags, friend requests, and other communications. These features may be restricted by privacy settings, friendship status, blocking, reporting, moderation, or account status. You may not use communications features to harass, threaten, spam, scam, exploit, pressure, or target others.

By using SyncUp, you may receive service-related communications, such as account, safety, moderation, security, invitation, event, friend, message, and notification updates. You can manage certain notification preferences in the app or through your device settings.

12. Reporting, blocking, moderation, and enforcement

SyncUp provides reporting and blocking tools. We may review reports, investigate behavior, moderate content, restrict features, remove content, warn users, suspend accounts, ban accounts, or take other action we determine is appropriate to protect users, venues, the public, or the integrity of the Service.

We may use automated or manual systems, rate limits, and administrative review to respond to suspected abuse. Contact support@syncuptechnologies.com if you believe a moderation action was taken in error. We do not guarantee reversal of every decision. This does not limit privacy-request appeals, copyright counter-notices, intimate-image removal requests, or other statutory rights. A person depicted in intimate content shared without consent, or their authorized representative, can request removal at https://syncuptechnologies.com/intimate-image-removal without an account. Valid requests covered by the TAKE IT DOWN Act are handled as soon as possible within 48 hours, with reasonable efforts to identify and remove known identical copies.

If your account is banned or suspended, you may not create a new account, use an alternate account, or access SyncUp through another person's account unless we expressly permit it after review.

13. Intellectual property in SyncUp

SyncUp, including the app, software, design, interface, features, trademarks, logos, trade names, graphics, text, and other materials, is owned by SyncUp Technologies LLC or its licensors and is protected by intellectual property and other laws. Except for the limited right to use the Service as permitted by these Terms, we do not grant you any ownership or license rights in SyncUp.

You may not copy, modify, distribute, sell, lease, reverse engineer, attempt to extract source code from, or create derivative works based on the Service except as permitted by law or with our written permission.

14. Copyright and rights complaints

If you believe content on SyncUp infringes your copyright, trademark, privacy, publicity, or other rights, contact legal@syncuptechnologies.com with enough information to identify the content and evaluate the request. Copyright notice and counter-notice instructions are at https://syncuptechnologies.com/copyright. Notices may be forwarded to the uploader and counter-notices to the claimant as needed for that process. Privacy, likeness, and intimate-image complaints do not require the reporter to own copyright; use the appropriate privacy or safety channel.

We may remove or restrict content that appears to infringe rights or violate our policies, and we may terminate repeat infringers where appropriate.

15. Third-party services and app stores

SyncUp may link to, integrate with, or rely on third-party services, including maps, geocoding, authentication, notifications, hosting, storage, venue websites, Instagram pages, phone links, map/direction providers, app stores, and device platforms. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, accuracy, availability, or practices.

If you download SyncUp through the Apple App Store, Google Play, or another app platform, the platform's terms may also apply. The app platform is not responsible for providing maintenance or support for SyncUp unless required by applicable platform terms or law.

16. Payments, subscriptions, and promotions

SyncUp does not currently collect payments from users or venues, offer paid subscriptions or paid promotional-credit top-ups, or use third-party advertising SDKs. Eligible venues can use granted monthly promotional credits for venue and official-event campaigns. Unused monthly credits expire and do not roll over. A campaign reserves part of the available credit, and qualifying viewable impressions consume it at the rate shown when the campaign is created. Pausing does not extend the campaign's end date. Unused campaign reservations may return to the same monthly credit period when a campaign ends or is cancelled; they remain subject to that period's expiration. Promotional credits do not represent money paid to SyncUp. Delivery, reach, attendance, bookings, and business results are not guaranteed. Any future payment processing, subscriptions, or paid promotions will require the applicable pricing, billing, cancellation, and other terms to be presented before purchase.

Do not use SyncUp to create fraudulent promotions, unauthorized ticketing, misleading paid events, or scams.

17. Feedback

If you provide ideas, suggestions, comments, or feedback about SyncUp, you grant us the right to use that feedback without restriction or compensation to you, unless we agree otherwise in writing.

18. Account deletion and termination

You may request account deletion through the app after re-authentication and confirmation, or contact privacy@syncuptechnologies.com if you cannot access the app. In-app confirmation hides your profile and starts a seven-day cancellation period. Email requests require ownership verification and manual processing. After the cancellation period, permanent deletion processing begins as described in our Privacy Policy. Completion may take additional time, and legal holds or other applicable legal or safety requirements may delay deletion of specific information. Limited identifiable, pseudonymous, or de-identified records may be retained as described in that Policy.

We may suspend, restrict, or terminate your access to the Service at any time if we believe you violated these Terms, our Community Guidelines, law, or platform integrity requirements, or if we believe action is necessary to protect users, venues, the public, or SyncUp.

Provisions that by their nature need to survive termination will do so, subject to applicable law, including intellectual property, permitted retained records, disclaimers, liability, indemnity, and dispute provisions. Content licenses survive only to the extent needed for lawfully retained or previously distributed copies and the limited purposes described in section 6 and our Privacy Policy; they do not permit new promotional use of deleted or nonpublic content.

19. Disclaimers

To the fullest extent permitted by law, SyncUp is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, secure, error-free, accurate, complete, current, or available at any particular time or location.

We do not guarantee any venue experience, event experience, crowd condition, safety condition, social outcome, business result, user interaction, match, recommendation, or real-world outcome. You use SyncUp and participate in nightlife activity at your own risk.

20. Limitation of liability

To the fullest extent permitted by law, SyncUp Technologies LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; loss of profits, revenues, goodwill, data, or business opportunities; or damages arising from user conduct, venue conduct, third-party services, events, nightlife activity, or unauthorized access to or use of the Service.

To the fullest extent permitted by law, SyncUp's total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of the amount you paid SyncUp, if any, for the Service giving rise to the claim during the six months before the claim arose or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

21. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless SyncUp Technologies LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your User Content, your use of the Service, your violation of these Terms or our policies, your violation of law, your interactions with other users or venues, or your violation of another person's rights.

22. Governing law and disputes

These Terms are governed by Texas law, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a legal claim, contact legal@syncuptechnologies.com and attempt informal resolution for at least 30 days, unless urgent relief or the circumstances make that inappropriate. This process does not delay intimate-image removal, privacy requests or appeals, copyright notices, reporting to regulators, available small-claims proceedings, or other nonwaivable rights. Nothing in these Terms excludes liability or consumer protections that applicable law does not permit us to exclude.

Subject to applicable law, the state and federal courts located in Bexar County, Texas will have exclusive jurisdiction over disputes arising out of or related to these Terms or the Service. To the fullest extent permitted by law, disputes must be brought on an individual basis and not as a plaintiff or class member in any class, collective, consolidated, or representative action.

23. Changes to these Terms

We may update these Terms and will identify the version and effective date. For material changes, we provide appropriate notice and request a new affirmative agreement where required or implemented in the Service. Older versions remain available in the policy archive. A newly displayed date alone is not a record that you accepted a version.

24. Contact information

For questions about these Terms, contact support@syncuptechnologies.com. For legal notices, rights complaints, copyright concerns, or formal requests, contact legal@syncuptechnologies.com. For privacy requests, contact privacy@syncuptechnologies.com.